At RAH’S, every garment is thoughtfully crafted on a made-to-order basis. This approach allows us to focus on quality, craftsmanship, and attention to detail while reducing unnecessary production and waste.
As each piece is produced specifically for you, all purchases made through the website are considered final sale. RAH’S does not offer cancellations, returns, or refunds once an order has been confirmed, except where required under applicable law.
ALTERATIONS
We understand that achieving the perfect fit is important.
All RAH’S garments are eligible for alteration support, either before dispatch or after delivery, subject to review by our team. Alterations are provided at no additional charge.
For post-delivery alterations, RAH’S will arrange and bear the alteration and shipping costs for one complimentary alteration request per garment. Should any additional alterations be required thereafter, we remain happy to assist; however, any associated shipping, alteration, or related costs will be borne by the customer.
Customers are encouraged to contact our team with detailed fit concerns so that the most suitable solution can be provided.
ALTERATION REQUESTS
Alteration requests must be submitted within 10 business days of receiving your order.
To initiate a request, customers may contact us via email or WhatsApp with their order details and a brief description of the required alteration. Where necessary, photographs or measurements may be requested to assess the garment and determine the most appropriate course of action.
Once approved, our team will provide further instructions regarding collection, shipment, and timelines.
SIZE EXCHANGES
For garments purchased in a standard size according to the official RAH’S size chart, a one-time size exchange may be offered where a different size is required.
All exchanges are subject to product availability and approval by our team.
Size exchanges are not applicable to made-to-measure, customised, personalised, or specially commissioned garments.
EXCHANGE ELIGIBILITY
To be eligible for a size exchange, the garment must:
- Be unworn, unwashed, and unused
- Be returned with all original tags attached
- Be returned in its original packaging and condition
- Be reported within 10 business days of delivery
Once the exchange request has been approved, the garment must be shipped back within 3 business days of receiving confirmation from our team.
DAMAGED OR INCORRECT ITEMS
Every RAH’S garment undergoes multiple quality checks before dispatch.
In the unlikely event that you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Customers may be asked to provide clear photographs or videos of the issue to assist with assessment. Once verified, our team will arrange an appropriate resolution.
NON-ELIGIBLE ITEMS
The following items are not eligible for exchange:
- Made-to-measure garments
- Customised or personalised orders
- Sale or discounted merchandise
- Gift cards, store credits, or promotional vouchers
RAH’S reserves the right to decline any exchange or alteration request that does not comply with the conditions outlined in this policy.
CONTACT
For any exchange or alteration-related queries, please contact:
RAH’S
Email: info@rahs.in
Customer Support Hours:
Monday – Saturday
12:00 PM – 6:00 PM IST